Return and Refund

At Shoptales, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our Refund and Return Policy.

1. Return & Refund Eligibility

We accept returns and offer refunds under the following conditions:

  • Products must be returned within 7 days from the date of delivery.
  • Items must be unused, in their original condition, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required to process your return or refund.
  • Change of mind not applicable Please note, refunds or returns are not accepted for change of mind

2. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Final sale or clearance items
  • Customized or personalized products

If an item falls into one of these categories, it will be clearly noted on the product page at the time of purchase.

3. How to Request a Return or Refund

If you would like to return an item for a refund, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@shoptales.online or call +92 3251856184. Please include your order number and the item you wish to return.
  2. Return Authorization: Once your return is approved, we will send you detailed instructions, including a return shipping label if applicable.
  3. Pack Your Item: Securely package the item in its original packaging to ensure it arrives safely.
  4. Ship the Item Back: Follow the provided return instructions and ship the item back to us.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If everything is in order:

  • Refund Method: Your refund will be processed to the original payment method.
  • Processing Time: Refunds typically take 5 to 7 business days to process. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

5. Shipping Costs

  • Return Shipping Fees: You are responsible for the return shipping costs unless the item was defective or an error occurred with your order.
  • Original Shipping Fees: Shipping fees from your original order are non-refundable unless your item was defective or incorrectly shipped.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@shoptales.online. We will arrange for a return, replacement, or full refund at no additional cost to you.

7. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please follow our return process and place a new order.

8. Cancellations

Orders can be canceled within 1 hour of placing the order. Once the order has been processed or shipped, we cannot guarantee a cancellation, but we will do our best to accommodate your request.

9. Contact Us

If you have any questions regarding our refund policy or need assistance with a return, please contact us:

Email: info@shoptales.online
Phone: +92 3251856184
Mailing Address:
Shoptales Online Store
Deans Trade Center,
Saddar Cantt, Peshawar, KP, 25000